My device is stuck on the 'connect' screen, what should I do?

Could you please try the following steps below to resolve the issue:

*Disconnect the device
*Switch the device off
*Manually log out the app (closing the app doesn't log you out)
*Close the app 
*Open the app

*Type email address and password to login
*Switch device on 
*Connect device

If this doesn't work then contact us at support@shotscope.com.