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  1. H4 Support
  2. FAQs

FAQs

Frequently asked questions

  • Shot Scope Survey - Help Shape the Future
  • Are Shot Scope devices waterproof?
  • Will my device work if I play a partial round?
  • What is a positional shot?
  • Should I include putts from off the green in my PinCollect button press?
  • How do I delete a club from my account?
See all 22 articles

Not as frequently asked questions

  • Some Club Tags Not Showing in the App?
  • Will my device work on winter greens and tees?
  • Can you reset the device if the screen freezes?
  • How do I manually end a round or end a round when I am not finishing on the 9th or 18th hole (a shotgun start for example)?
  • How do I reset my account and have a fresh start for my stats?
  • How do I change my home course in my settings?
See all 22 articles

Common issues

  • My putter tag won't fit in my counterbalance putter grip, what should I do?
  • Why does one of my clubs not show up on the 'Clubs' page?
  • Why does my tee shot always move to a different tee?
  • The GPS on my device didn't work, what should I do?
  • My device shows the 'no courses within 1km' message when I try play at my course, what should I do?
  • I can't connect my device to my app via Bluetooth?
See all 9 articles
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