Shot Support

Courses around the world are constantly changing and we look to be proactive with keeping our course mapping database up to date. We check courses routinely and report any courses that need an upda...

We have 35,000 courses mapped around the world so there is a good chance that your course is in our system.We do have a course search section on the main website where you can check if your course ...

If you’re having trouble finding your course in the Shot Scope system, follow the best practices outlined below to improve your search results. If you still can’t find it, we'll show you how to req...

Course mapping is a crucial feature that helps ensure accurate distance measurements and provides a seamless experience while using your Shot Scope device. But what exactly does course mapping enta...

What Should I Do If My Putter Tag Doesn’t Fit in a Counterbalance Grip?Shot Scope tags are designed to screw securely into the end of a standard golf grip. However, counterbalance or weighted putte...

Why Is One of My Clubs Missing from the 'Clubs' Page?If a club isn't appearing under the 'Clubs' tab on your Performance page, there are a few common reasons why this might be happening:1. Only Use...

If your tee shot consistently shows up on a different tee than the one you actually played from, it's likely due to a course mapping issue.What’s Happening?When a tee location isn't properly mapped...

If your device fails to establish a GPS signal after starting your round at the course, follow the steps below to resolve the issue:1. End the Search for the CourseIf the device is stuck searching ...

If you see the message 'No courses within 1km' while trying to search for a GPS signal, please follow these steps: Check Course Availability in the App Log into the Shot Scope app and go to the 'C...

If you're having trouble connecting your Shot Scope device to the mobile app, it's likely because you're trying to connect directly to the device via Bluetooth, rather than through the app. Follow ...