Shot Support
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Recent activity by Shot Support-
My device will not finish its sync/update (wheel keeps spinning/bar won't complete), what should I do?
Step 1: Power Off and Disconnect the Device Switch off your Shot Scope device. Remove the device from your phone or tablet’s Bluetooth settings:Go to Settings > Bluetooth, find your Shot Scope devi...
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My device is stuck on the 'connect' screen, what should I do?
Could you please try the following steps below to resolve the issue:*Disconnect the device*Switch the device off*Manually log out the app (closing the app doesn't log you out)*Close the app *Open t...
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My firmware won't update, what should I do?
If you’re experiencing issues with your Shot Scope device, please follow the steps below to resolve the problem:Step 1: Power Off and Disconnect the Device Switch off your Shot Scope device. Remo...
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Will my device work on winter greens and tees?
Due to the temporary and often sporadic placement of winter greens and tees, Shot Scope devices are not compatible with these features. We map courses using satellite imagery, and unfortunately, th...
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Can you reset the device if the screen freezes?
In the event that the screen freezes or the screen is unresponsive you can reset the watch by following the below: 1) Turn the watch on by pressing the top left button. 2) Hold down the top left bu...
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How do I manually end a round or end a round when I am not finishing on the 9th or 18th hole (a shotgun start for example)?
If you would like to end a round in GPS+Track or PRO mode prior to playing the 9th or 18th hole or if you are finishing on a hole other than the 18th (a shotgun start format for example) then there...
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How do I reset my account and have a fresh start for my stats?
Starting Fresh with Your StatsEach year, the system automatically provides a fresh start to a certain extent. Your statistics are shown based only on the year selected in the filter — not as a comb...
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How do I change my home course in my settings?
You can update your home course at any time using either the Shot Scope mobile app or the web dashboard. Here’s how:On the Mobile App: Open the Shot Scope app and log in. Tap the “More” tab at t...
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When using a club for a penalty drop should I include the tag length for the distance of the drop?
We recommend using the distance to the end of the grip not the tag to make sure no rules are being broken when taking a penalty drop.
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How do I change my handicap in the Shot Scope system?
You can easily update your handicap in the Shot Scope system using either the mobile app or the web dashboard. Your handicap helps tailor performance insights, so it's important to keep it accurate...